Telephone: 0800 1958 606
Visit Us: Healthy Option House, 141 Spencer road, Lidget Green, Bradford, BD7 2NL
Returns, Refunds and Exchanges Policy
How To Return an Item
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:
Healthy Option Pet Food
141 Spencer Road
- Include in your package a signed letter stating the reason for your return and the original receipt.Return Exceptions
Some items cannot be returned if they are opened. These include music, software, and video games.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
All orders are shipped within 24 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
All orders are sent by trackable methods.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.